Privacy Policy

The data controller of your Personal Data is ALPHOLA MEDIA GROUP SDN. BHD., located at Level 5, Guoco Tower, 6 Jalan Damanlela, Damansara City, Bukit Damansara, 50490 Kuala Lumpur, Malaysia. You may reach us by telephone at +60 3-2728 1029 or by email at [email protected].

If you are located in the European Economic Area (EEA), you may contact us at the above email for any inquiries or requests relating to your Personal Data.

We collect only personal data that is necessary for the provision and improvement of our Services. When you use our Services, we may collect information that identifies you or can be used to contact you ("Personal Data"), including but not limited to:

We process Personal Data for the operation and delivery of our Services, including to deliver services tailored to your needs and interests based on your use of our websites and platforms. If you decline to provide us with your data, we may not be able to serve you as effectively as we would like.

The primary purposes of processing include managing relationships with users, clients, and business partners; responding to inquiries and providing support; delivering relevant and personalized content; analyzing usage and improving platform performance; enhancing the overall user experience; and maintaining system security and preventing misuse.

We may also use your data to communicate important service-related updates, which are considered essential and cannot be opted out of.

Where required by law, we may retain data for compliance purposes, including record-keeping, handling complaints, maintaining system logs, and responding to lawful requests from authorities. All of this is carried out to ensure that our Services are provided safely, accurately, and in full compliance with applicable laws.

With your consent, we may use your data for marketing communications, which you may opt out of at any time. Aggregated or anonymized data may be used for analytics and service improvement.

Where required by applicable law, we rely on appropriate legal bases, including contractual necessity for the provision of services and management of business relationships; legitimate interests for data analysis, improvement of content and services, security maintenance, and operation of the media network; consent for marketing communications and non-essential cookies; and compliance with legal obligations. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to such withdrawal.

We do not sell, trade, or rent your Personal Data. However, we may disclose your Personal Data to third-party service providers only to the extent necessary for our business operations and for the purposes described in this Privacy Policy, such as IT infrastructure and hosting providers, analytics and performance monitoring providers, cybersecurity providers, advertising platforms and marketing partners, affiliates within our media network, and professional advisors. Such parties are only permitted to process data as necessary and are bound by confidentiality obligations.

If you believe that any party to whom we have disclosed your Personal Data has used it beyond the scope we have specified, you may notify us via the contact details provided under the "Contact" section below for further action.

We may also disclose data where required by law, court order, or governmental authority, or where necessary to protect rights, safety, or public interest, or to support the investigation of conduct that may constitute a violation or illegal activity.

Your Personal Data may be transferred to and processed in countries outside your jurisdiction, including where our cloud service providers, analytics services, advertising platforms, or business partners within our media network are located. Such transfers will only occur where necessary and, where required by applicable law, subject to appropriate safeguards, such as Standard Contractual Clauses or other legally recognized mechanisms. We will take steps to ensure that such data transfers maintain an adequate level of protection in accordance with applicable laws.

We retain Personal Data only for as long as necessary for the purposes set out in this Policy, including legal, regulatory, and operational requirements. The retention period depends on the nature and characteristics of each type of data, the purposes of processing, technical limitations, and applicable laws. When no longer required, data will be deleted, destroyed, or anonymized in accordance with our data management standards and appropriate security practices.

We implement appropriate technical and organizational measures to protect Personal Data, including encryption during transmission and at rest, access controls, anomaly detection, monitoring systems, and security governance.

However, no internet transmission is completely secure. You are encouraged to safeguard your credentials and notify us immediately of any suspected security breach.

In the event of a data breach, we will promptly assess the situation and notify relevant authorities and affected individuals as required by law.

We use cookies and similar technologies to enable essential system functions, remember user preferences, personalize content in accordance with your interests, analyze usage patterns, and measure advertising effectiveness across our media network. These include essential cookies necessary for basic system functionality, analytics cookies to understand usage patterns and traffic volume, advertising cookies to measure campaigns and present relevant content, and preference cookies to remember your choices such as language.

These technologies may involve processing in conjunction with external service providers engaged as necessary, subject to strict security and privacy obligations.

Where required by law, we will obtain your consent before using non-essential cookies. You may manage cookie preferences through your browser or device settings to restrict, decline, or delete certain types of cookies and tracking technologies as desired. However, disabling certain cookies may affect the functionality of our website or prevent us from providing an optimal user experience.

Subject to applicable law, you have the right to access and obtain a copy of your Personal Data, request correction or deletion, restrict or object to processing, withdraw consent, and request data portability. If you wish to exercise any of these rights, you may contact us via the details provided under the "Contact" section below. We will process your request within the timeframe prescribed by law. We may require identity verification before processing your request to ensure the security of your data.

Opting out of marketing communications will not affect your receipt of important announcements or information necessary for the provision of our core Services. Please note that certain requests may be limited by legal or contractual obligations, or where fulfilling them may affect the rights of other individuals.

Our Services are not intended for individuals under the age required by applicable law and are generally not directed to individuals under 18 years of age. We do not knowingly collect Personal Data from minors without appropriate consent.

If you are a parent or legal guardian and believe that your child has provided Personal Data without appropriate consent, please contact us immediately. We will take reasonable steps to delete or restrict such data without undue delay.

Our Services may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

For any inquiries or requests regarding this Privacy Policy or your Personal Data, please contact:

ALPHOLA MEDIA GROUP SDN. BHD. at Level 5, Guoco Tower, 6 Jalan Damanlela, Damansara City, Bukit Damansara, 50490 Kuala Lumpur, Malaysia.

Tel: +60 3-2728 1029

Email: [email protected]